From the Editor
pp. 3-8(6)
Author: Shafer, John B.

Flexible software Interface Design
pp. 4-8(5)
Authors: Spraragen, Susan L.; Riback, Amnon

Your Call Is Important to Us … Please Hold
pp. 9-15(7)
Authors: Bond, Chris; Camack, Mark

More Than Just a Convenience
pp. 16-21(6)
Authors: Shelden, Stephen; Davison, Jeannie

Ergonomics Challenges of Electronic Payment
pp. 22-27(6)
Authors: Veeneman, David; Lee, Timothy D.

Comparing New Designs With Baselines
pp. 28-33(6)
Authors: Snow, Michael P.; Reising, John M.; Barry, Timothy P.; Hartsock, David C.

Books
pp. 34-35(2)

In the News
pp. 36-36(1)